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FAQs

Q - How do I file a claim with Guardsman for furniture I purchased at Jennifer Convertibles?
A - You can either call Guardsman at 800-253-3957 or register your claim online at guardsman.com (Remember - you must notify them of your incident within 5 days of each occurrence!)

Q - How do I contact your Customer Care Department and what are the hours in which I can speak to someone?
A - Our Customer Care Representatives can be reached at 516-504-3048 from 9AM - 5PM; Monday, Tuesday, Thursday, and Friday.

Q- How do I report damage to my furniture?
A- To enter a claim you can either contact our customer care department or If more convenient, you can enter your claim online anytime by clicking on the "Customer Service" tab on this website's home page.

Q - Is it possible to send you photos of my concern, rather than waiting for a technician to come out and inspect?
A - Absolutely! You can email us your photos, along with a description of your concern to photos@jenniferfurniture.com. In the email's subject line please include your order number and name. Please limit the amount of photos to 3-4 pictures per email, and ensure photos are of good clarity. One photo should be an overall image of the damaged item, subsequent pictures must clearly show defect area(s).

Q - Upon delivery, will the drivers remove my old furniture?
A - Unfortunately not. We request that you please have the room(s) clear for our delivery team to assemble your new set.

Q - What happens upon delivery if my furniture does not fit?
A - Not to worry! We offer a disassembly service, where on a different day (and for a nominal fee) a specialized crew will come out to redeliver and disassemble your furniture. If you have this concern, feel free to discuss it with your sale associate at the time of purchase.

Q - What should I do to prepare for my delivery?
A- To prepare for your delivery, make sure you have verified furniture will fit through any entrance ways, narrow hallway, elevators, and down to a basement. The delivery men should have clear space to walk and the furniture new home should be clear of all other furniture.

Q - Who do I call in case there is an issue with the delivery?
A - Our process was designed to be as easy as possible to our customers. In the event there is an issue during your delivery, the delivery men knows to contact or dispatch center for immediate assistance.

Q- How do I check the status of my delivery?
A - Tracking a delivery is simple, contact your local showroom and they will be able to provide you with a status update on you purchase.

Q - Do you charge for delivery & if so how much?
A- Yes, we do charge for delivery. For price and other detail please contact your local showroom.

Q - What forms of payment do you accept? Do you offer financing?
A - Jennifer Furniture accept a variety of payment options, cash, check, credit card (MasterCard, Visa, Discover, American Express) and financing through synchrony bank, pending credit approval.

Q - What are your return policies?
A - All cancellations, after 48 hours of the initial deposit date, will be subject to a cancellation fee of 30% of the merchandise total plus any applicable delivery fees. Bedding, mattresses and special order merchandise is not refundable or exchangeable.

A - Floor Models are sold as is, final sale, and no returns, refunds or exchanges allowed.

Q - How long is Jennifer Convertibles furniture guaranteed for?
A - Jennifer Stand behind its quality product and uphold manufacture warranties during its specified time frame of one year. Product under manufacturer's warranty, if unable to be repaired will be replaced with same model. In the event said product is no longer available, a reselection will be offered on that Item.